Library/Leak 09
Onboarding done from memory
Onboarding a new client or hire happens ad hoc, from the owner's memory, undocumented.
How you know you have it
“When a new client or hire starts, what happens, and is any of it written down?”
What kind of leak it is
Does it need your judgment?
A touch that needs judgment is a delegation candidate: someone has to decide, and it does not have to be you.
How to measure it
Annualized the same way everywhere: duration × frequency × people × 52.
Typical range — illustrative
An order of magnitude to prime your eye, not a statistic and not a claim about anyone's result. The only number that matters is the one you measure.
The move — Standardize
Where it lands in a Time P&L
How long a fix takes
What to do about it
Tools that fix this
No tool names this category on its own yet. The two below apply to all twenty.